Effective Date: March 25, 2025

This Shipping Policy outlines how Jeevandhara Digital handles the delivery of products purchased from our website.

1. Delivery Areas

We currently deliver across most cities and towns in India. Remote or restricted zones may be subject to limited service.

2. Delivery Timeframes

• Standard delivery time is 3–7 business days depending on the destination.
• Delivery delays may occur during peak seasons, public holidays, or unforeseen circumstances.

3. Shipping Charges

• Shipping is free for orders above ₹999.
• A nominal delivery fee of ₹49 may apply to smaller orders.
• Charges will be displayed at checkout before placing your order.

4. Order Tracking

Once your order is shipped, you will receive a tracking ID via SMS or email to monitor the delivery progress.

5. Delivery Partners

We work with trusted courier services and logistics companies to ensure your orders are delivered safely and on time.

6. Failed Deliveries

If delivery attempts fail due to incorrect address, customer unavailability, or refusal:

• The courier may attempt redelivery.
• If still undelivered, the order will be returned to Jeevandhara Digital.
• Refunds (if applicable) will be credited only to the customer’s Shopping Wallet, after deducting any applicable shipping charges.
• No refunds will be made to bank accounts, UPI, or in cash.

7. Damaged or Wrong Product

If you receive a damaged or incorrect product:

• Please raise a complaint within 48 hours of delivery by contacting our support team with order details and images.
• After verification, a replacement will be shipped, or the refund will be credited to your Shopping Wallet.
• No refunds will be issued in cash, UPI, or bank transfer.

8. Policy Updates

Jeevandhara Digital reserves the right to update or modify this Shipping Policy at any time without prior notice. Customers are encouraged to review the policy periodically for the latest updates.

9. Legal Disclaimer & Owner Protection

Jeevandhara Digital operates purely as an intermediary platform for product listings, order processing and dispatch management. We do not manufacture or alter products — all goods are shipped as received from suppliers/brands.

A. Responsibility Scope

• All orders are fulfilled as provided by the customer.
• We are not liable for delivery failure caused due to wrong/incomplete address details entered by the user.
• Any additional re-delivery or return cost due to incorrect address or repeated failed delivery attempts shall be borne by the customer.

B. Incorrect Entry / Wrong Address

If the user enters an incorrect:

• Delivery address
• Pincode
• Phone number
• Recipient name

→ Delivery delays, return or loss arising from incorrect input shall not be the liability of the company.

C. Fraudulent Activity / Chargeback Abuse

If a user is found involved in or suspected of fraudulent behavior such as:

• False product not-received claims
• Fake/refused delivery disputes
• Chargeback fraud or misuse
• Multiple suspicious accounts for order manipulation

Jeevandhara Digital may take actions such as:

• Account termination
• Wallet freeze
• Order blacklist
• Cyber complaint under IT Act (Sec. 66D/43A)

D. Law Enforcement Compliance

In case of legal disputes, fraud investigations or government-led inquiries, we may share relevant data including:

• Order logs & delivery proof
• IP & device identifiers
• Payment references & trails
• KYC/authentication documents (if obtained)

This disclosure is done only under lawful request and does not imply liability or wrongdoing of the company.